Evoluent Mouse Manager is an optional but powerful software that may be installed to configure the buttons to perform many common functions. For example, button 2 may be configured to perform a double click with a single actual click to open a program, button 3 may be configured to open a link in a new tab, button 4 may be configured to cycle through open tabs, button 5 may be configured to close a tab, etc. This reduces the need to frequently move your hand between the mouse and the keyboard, and the need to move the mouse and click different areas of the screen.

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Install instructions:

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1. Connect the VerticalMouse to a USB port and wait for Windows to set it up for basic functionality.

2. Remove any existing Evoluent driver or other mouse drivers, except for touchpad driver. Go to Programs and Features (Win 7) or Add or Remove Programs (XP) in Control Panel to find the drivers, or use the uninstaller below.

3. Click the link below to download and install the driver. After install is finished, click E icon on the taskbar to open Evoluent Mouse Manager for configuring the buttons.

4. Go to Control Panel, Mouse to uncheck the box for Enhance Pointer Precision and set the pointer speed slider to the middle for optimal control.

5. Press the pointer speed button on the mouse to set the hardware pointer speed to the MD (medium) setting.

v6.0.9.3 for Windows 7, 8 and 10

v6.0.3.0 for Windows 7, 8 and 10

Win 7: Go to Control Panel, Programs and Features, click Evoluent Mouse Manager, and click Uninstall.

Win 10: Start menu, Settings, System, Apps & Features, click on Evoluent Mouse Manager, and click Uninstall.

After install, button functions show as “Disabled”.

Solution: go to Control Panel, Programs and Features, uninstall Evoluent Mouse Manager. Download and install Mouse Manager again.

Evoluent Mouse Manager is an optional but powerful software that may be installed to configure the buttons to perform many common functions. For example, button 2 may be configured to perform a double click with a single actual click to open a program, button 3 may be configured to open a link in a new tab, button 4 may be configured to cycle through open tabs, button 5 may be configured to close a tab, etc. This reduces the need to frequently move your hand between the mouse and the keyboard, and the need to move the mouse and click different areas of the screen.

Before installing the Evoluent driver, go to Applications to find and uninstall any existing mouse or keyboard driver to avoid possible software conflicts.

Download and save the dmg file to the hard drive. Click on the dmg file to generate a pkg file. Click on the pkg file to install. You may have to temporarily allow installing programs downloaded from anywhere in System Preferences, Security and Privacy.

Note for users of High Sierra (10.13) and newer:

The Evoluent Mac driver (known as “extension” in Mac language) may be blocked in Mac OS 10.13 High Sierra by a new system security feature. Refer to this article on the Apple web site: https://developer.apple.com/library/content/technotes/tn2459/_index.html.

If the mouse buttons do not perform your selected functions in the driver, go to System Preference, Security to see if there is an option to allow the Evoluent extension. The option in the security system preference is only there for 30 minutes after the extension tries to load. If it is not there, restart the computer to reload it. The extension will be listed as software from Jack Lo (the creator). If after allowing the extension it is still not working, restart the computer again. If restarting does not work, uninstall and reinstall the Evoluent software and restart the computer.

To determine if Secure Kernel Extension Loading is blocking the Evoluent extension, go to Utilities and open the Console, select the system.log on the left, and search for ‘Evoluent’ to look for a line like this: EvoluentAgent[2218]: IORegistryEntrySetCFProperties Error! Result = 0x10000003.

If the system is blocking the extension, there will be a new line each time you try to change the settings.

Due to recent Mac OS update, our driver must be updated to maintain compatibility. We need a driver development kit from Apple but they have not replied to our request even after repeated emails. Therefore our driver development is unable to proceed. We apologize for the delay and will continue to contact Apple for the resource. Alternatively, the third party software USB Overdrive www.usboverdrive.com may be used to program the buttons on VerticalMouse. (Evoluent is not affiliated with USB Overdrive.)

Wired and USB wireless versions of the VerticalMouse 4 require no pairing. They are plug and play.The driver may be installed after they are plugged in.

Mac and Bluetooth versions of the VerticalMouse 4 require this pairing procedure before driver installation:

Go to System Preferences, Bluetooth and click Setup New Device or the plus sign + to add the mouse.Slide the On/Off switch on the Evoluent to the green position or cycle it off and on to begin pairing.

No other drivers are supplied, but the VerticalMouse works in most other operating systems with default system support.Shareware drivers for other Windows versions are at

(Evoluent has no business relationship with this vendor.)

For Evoluent VerticalMouse 4 only. VerticalMouse 3 wireless does not need this utility. Download and click to run. Follow the on-screen instructions. If the countdown timer does not begin after starting the utility and inserting the receiver, the receiver may be incompatible or defective.

Evoluent Receiver Pairing Utility v1.0 (for Windows only)

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VerticalMouse 4 Right Wireless A4 size , letter size

VerticalMouse 4 pdf brochure

VerticalMouse 3 pdf brochure

Mouse-Friendly Keyboard letter size

If your mouse cursor isn't showing on your monitor, there may be several issues that cause the mouse not to work properly with Microsoft Windows. This page contains solutions that may help rediscover or unlock your mouse.

Tip

You can use your keyboard to navigate in Windows or connect a different mouse that does work to access areas of Windows mentioned on this page. For help navigating using a keyboard, see: How to navigate Windows using a keyboard.

Note

If you're having trouble with a touchpad mouse on a laptop, see: Why is my laptop mouse touchpad not working?

Computer frozen

When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen.

Using the Num Lock key

Make sure the computer is not frozen by pressing the Num Lock key on the keyboard. When Num Lock is pressed repeatedly, the Num Lock indicator LED on your keyboard should turn on and off. If this indicator does not change, your computer is frozen; meaning all hardware on the computer (including the mouse) will not work. Reboot the computer to resolve this issue. If you don't have an indicator light, proceed to the next part of this section.

Keyboard doesn't have Num Lock indicator light

If your keyboard does not include the LED described in the previous section, anywhere in Windows, press the Ctrl+Alt+Del keys at the same time. This action should bring up a blue Windows options screen. You may leave this menu by pressing the Esc. If you are not taken to the blue screen within a few seconds, your computer is frozen. Reboot your machine to resolve this issue.

Hardware conflict

If any new hardware was recently installed on the computer, remove it to help verify the new hardware is not causing a conflict with your existing mouse.

Mouse is not connected correctly

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Follow these steps to verify the mouse is connected correctly to the computer.

USB mouse

If you are using a USB or cordless mouse, disconnect the mouse cable and reconnect to a different USB port. If the mouse connects to a USB hub, try connecting the mouse to a USB port on the back of the computer.

Wireless mouse

  1. Make sure the wireless mouse is receiving power by checking for some indication of power (usually a light). Move your mouse around on the mousepad to see if any indicator comes on. If your mouse has a power switch, it's often on the bottom side.
  2. If the mouse doesn't appear to be on, replace the batteries.
  3. Make sure the wireless receiver is within range and is not blocked by too many objects.
  4. Disconnect the wireless USB adapter and try plugging it into a different port.

PS/2 mouse

With a PS/2 mouse, check the back of the computer to verify that it's plugged into the PS/2 mouse port and not the PS/2 keyboard. If the mouse has worked properly in the past (i.e., not a new mouse), shut down the computer and disconnect and reconnect the mouse.

Note

A PS/2 mouse should not be disconnected and reconnected while a computer is turned on.

Tip

If the computer's keyboard works, shut down Windows properly by pressing the Windows key, and then using the arrow keys and Tab to select shut down.

Software or driver conflict

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Boot into Windows Safe Mode. If the mouse is working in Safe Mode, there is likely a driver or software conflict. To fix this problem, follow the steps below.

  1. Expand the mouse (mice) option in Device Manager by clicking the + symbol.
  2. Remove all mice listed by highlighting each device and then pressing the Del on the keyboard.

Mouse driver outdated or missing

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Check if a driver is installed for the mouse. You can check in the Device Manager for this. While Windows may have a standard or default driver for the mouse, installing a driver for your specific mouse may fix the issue. Check our mouse manufacturers list for links to many mouse manufacturer websites to download a driver for the mouse.

If a driver is installed for the mouse, we recommend you check for an update released since the installation of the driver. Updating the driver may fix issues with a non-functioning mouse.

Outdated USB driver

Motherboard and computer manufacturers update hardware drivers periodically, including USB port drivers. USB mouse detection and functionality issues may be a result of outdated USB port drivers.

Updated USB port drivers can fix mouse detection and functionality issues. Check our computer manufacturers list and motherboard companies list for links to manufacturer websites. You can visit the website of your mouse manufacturer to check for updated USB port drivers. If updated drivers are available, download and install the new drivers. Restart your computer and test the mouse to see if the updated drivers fix the issue.

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Other USB driver issues

If your USB mouse does not work on the computer, the USB port drivers may be corrupt. Two options for trying to fix corrupt drivers are to restore Windows to a previous point when the USB mouse did work, or uninstall and reinstall the USB port drivers.

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Activate Windows restore point

If your USB mouse worked previously, activate a Windows restore point to a date when the mouse worked on your computer.

Uninstall and reinstall USB port drivers

USB port drivers can get corrupted, causing a USB mouse not to work. Follow the steps below to uninstall and reinstall the USB port drivers.

Note

You need to navigate Windows using your keyboard, for help navigating using the keyboard, see: How to navigate Windows using a keyboard.

  1. Using the Tab and arrow keys, highlight the Universal Serial Bus controllers entry in the Device Manager.
  2. Press the right arrow key to expand the devices under Universal Serial Bus controllers.
  3. Use the arrow keys to highlight a USB Composite Device or USB Root Hub entry and press Enter to open the properties window.
  1. In the properties window, using the Tab and arrow keys, access the Driver tab.
  2. On the Driver tab, use the Tab key to select the Uninstall Device button, then press Enter.
  1. On the Uninstall Device window, use the Tab key to highlight the Uninstall button and press Enter.
  2. For each USB Composite Device or USB Root Hub entry in the Device Manager, repeat steps 4 through 7 above.
  3. After uninstalling each USB port devices, restart Windows and your computer.
  1. When Windows loads, it should detect the USB port devices in your computer and reinstall them, including the drivers.

Operating system files corrupted

If the above solutions do not resolve the issue, there is a possibility of corrupt system files in the operating system. You may need to run an operating system repair using the system installation disc.

If you have a Windows restore point saved from when the mouse was working, restore your system to that state.

Other hardware issues

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These hardware issues may also apply to you.

Bad port

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If the previous solutions did not solve the problem, try another mouse. If that mouse works, try the mouse that is not working with another computer. If multiple mice do not work, the problem is with the mouse port. If you're using the PS/2 or USB port on the back of the computer, the motherboard may be bad and needs to be replaced.

Bad mouse

If the mouse no longer works with any computer or the mouse wire is partially cut or frayed, the mouse needs to be replaced. It's cheaper to buy a new mouse than to try fixing a bad mouse.

Additional information

  • See our mouse definition for further information and related links.